Kevin Curtis inherited a problem that had been hanging around for years. 1 Psychiatric patients in the emergency department were waiting too long for a bed at the University Neuropsychiatric Institute ...

John Dyer describes process mapping as one of the most powerful tools for process improvement when it tells the truth. Unfortunately, it too often doesn’t tell the truth, say Dyer and Dr. Mohamed ...

What happens when you’re tasked with big goals but have no road map for reaching them? You have to build your own. I’ve experienced this a few times throughout my career, including when I helped build ...

All companies are struggling to adapt to COVID-19 and its business impact. But those with outdated systems and inflexible processes have been hit particularly hard. Faced with the need to upgrade ...

A technique to help universities improve collaboration, reduce inefficiencies and build shared understanding across teams to support more effective working – and a framework for successful ...