Ball has more than 25 years of experience developing enterprise software products in growing markets, with extensive expertise in customer self-service applications and artificial intelligence. Most ...

The customer services market is focusing too much on the receipt or engagement layer, which ultimately will largely be automated via web self-service or AI chatbots. Enterprises should instead be ...

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Stanley Huang is cofounder and CTO at Moxo. Previously, he was a Principal Architect at Cisco and a Senior Manager at WebEx. According to a report conducted by Zendesk, 61% of customers will leave ...

Pegasystems, a leader in the workflow automation and CRM technology space, says it is focused on AI that provides real-world results and predictable outcomes—including in the new products that debuted ...

The volume of data is increasing exponentially, making it more difficult to make use of it all. But this ever-increasing abundance of information creates a huge opportunity for businesses to better ...

Having a strong employee experience is a top priority for many organizations today. Not only do companies that cultivate and support a strong employee experience enjoy higher productivity and ...

Zoho's all-you-can-eat approach to enterprise software for $30 a month per employee has landed more than 20,000 customers. Zoho One, the company's business operating system, now has 45 apps including ...

Now Platform ® Quebec release features new Creator Workflows and App Engine Studio to accelerate the pace of digital transformation, enabling fast low-code app development across the enterprise to ...