Voximplant, a provider of a cloud communications platform for web and mobile app developers, today released a new integration for Google’s Dialogflow, a platform for building voice- and text-based ...

Voice-enabled bots are revolutionizing the market for interactive voice response (IVR) systems. When compared to a traditional DTMF interface, voice can be a highly effective user interface ...

AI thrives on data but feeding it the right data is harder than it seems. As enterprises scale their AI initiatives, they face the challenge of managing diverse data pipelines, ensuring proximity to ...

In our latest installment of this multipart series on building intelligent bots using Google Dialogflow and Contact Center AI (CCAI), we discuss how the engagement surface determines whether or not to ...

Google has a new name for its API.AI solution: Dialogflow. API.AI first started out as an API that could add natural language processing capabilities to applications, services, and devices. According ...