The ability to have difficult conversations is an essential leadership skill. How can leaders effectively convey a message ...

No one could believe it – Radio Shack let thousands of people go and they did it through email! Most people dislike delivering bad news in person, and will find any way to avoid it. Making eye contact ...

Writing this daily newsletter is difficult. The unforgiving deadlines are the easiest part of it. The issues it deals with and that we try to explain here are much harder. Hardest of all, however – ...

Communicating difficult messages on benefit changes is not easy. The likelihood is that some or all staff are going to suffer some consequence – with the potential knock-on impact of negative feedback ...